Patient's Rights

 

"We have put forward the following values to ensure the highest level of comfort and safety for you on your journey throughout the Hospital."

 

 

Courtesy

Your have the right to be treated in a courteous manner at all times by every member of Hospital staff.


Visiting

You have the right to receive visits from your relatives and friends, including children.  The Hospital will ensure that visiting arrangements are flexible, consistent with the nature of your illness and the needs of other patients.


Confidentiality

You have the right to privacy and can expect your privacy to be maintained during any examinations, interventions or procedures.  Discussions about your care and treatment will take place in a private and confidential manner.  You have the right to request a chaperone during any consultation.

Patient information is confidential and staff in Clane General Hosptial adheres to policies which protect this information.


Information Concerning Your Treatment

Prior to your admission your consultant should have discussed the purpose of your admission, treatments planned, and the appropriate length of your stay and the expected benefit of any treatments.

During your stay you have the right to be informed of the following:

  • Results of investigations undertaken.
  • Planned treatment whichmay be required to meet your needs.
  • Details of your diagnosis or details of your medical condition.
  • Course of treatment.
  • Whether further referral is required.
  • Possible pain and discomfort you may have.
  • risks and side effects of treatment or medications.
  • Planned recovery time.
  • The right to seek a second opinion.


Consent to Treatment

Treatment should be given to a patient with his/her informed consent or in the case of a child, the consent of a parent or guardian.  You may request the presence of a person of our choosing during the procedure for granting consent.

The consent form you are asked to sign should clearly state the nture of the procedure to be undertaken.


Accessing Your Records

Under the Data Protection Act (1998-2003) you are entitled to apply for a copy of your medical records. 

To apply please write to the Director of Nursing Office or the Medical Records Office, Clane General Hospital, Clane, Co. Kildare with the following details:

  • Full name
  • Date of birth
  • Address

All requests must be signed by the patient/parent/guardian and photograhic identification must be provided when collecting same.


Patient Advocacy

If you feel that you need support when in hospital ask a trusted family member or friend to speak on your behalf if you wish.  They can ask questions that you may not think of.  They can also help remember answers to questions you have asked and speak up for you if you cannot.  Make sure this person understands your preferences for care and review consents for treatment with them before you sign them.


Complaints

You have the right to complain about any aspect of the Hospital service, to have the complaint investigated and to be informed of the outcome as soon as possible.

Please speak to the Clinical Nurse Manager if you have any concerns and you will be informed of the procedure for making a complaint and supported in the process.  Alternatively you can contact the Director or Nursing.  Click HERE for contact details.


Safety In A Hospital Environment

You have a right to protection from harm during your hospital admission.  In this regard policies, procedures and guidelines have been developed to standardise practices within the hospital which include protection of the patients from physical assault, care of children, care of the mentally and physically compromised patients and others.

The Hospital environment is obviously quite different from your home environment.  For your safety, the Hospital staff would like to point out some of these differences. 

  • Hospital beds can be narrower and higher than beds at home, so be careful turning and getting in and out of bed.
  • Most of the furniture is the hospital room is on wheels.
  • There is a nurse call bell for assistance if needed beside all beds and in the bathrooms.
  • Wear shoes or slippers when out of bed.  Flip-flops are not advised.
  • On admission patients are provided with a patient identification wristband.  This must not be removed at any stage during your admission.
  • Inform staff of any allergies you may have.
  • Report immediately any faulty equipment in your room.
  • In the event of a fire, follow instructions of our staff and remain calm.  All our staff receive annual training in Fire Management.
  • Smoking is not permitted in the Hospital, including the use of e-cigarettes.
  • You must inform a nurse if you are leaving your ward, even if it only for a short period of time.
  • Patients are requested to ensure they have someone available to bring them home post-discharge.  It is not permitted to leave the Hospital unattended following a general anaesthetic, IV sedation or epidural.

 

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